We are looking for eager and motivated people who want to join our Customer Success team as Payment Specialist. If you are a native speaker of this market, do not hesitate to apply and start your new challenge with Avantio.

Avantio, with more than 22 years of experience, is one of the world leaders in technology solutions for holiday rentals. It is an innovative and rapidly growing sector that is displacing hotels as the preferred form of accommodation.

Based in Valencia, in Avantio you will discover a highly qualified team, made up of top-level professionals, in an international environment.

Descripción

The Customer Success department is a key player, as it is an opportunity generator in customer relationship management. This department comes into play once our product has been sold, and works towards the success of the product and the benefit of the customer.

Therefore, the main goal of the Customer Success Department is to understand in depth the business of our partners, knowing exactly which of our products can help them develop their business.

Your objective as a payments specialist is to provide all the information needed in order to present our online payment solution to our customers. To achieve your objective it is important that you need to have a go getter attitude and be capable of understanding our customer payment needs.

Funciones

• Gather all the feedback information to analyze the opportunity.
  
• Contact our customers to offer our new payment solution.
  
• Find solutions to the customer needs and questions.
  
• Providing excellent customer experience and ensuring a smooth onboarding process.
  
• Analyzing and Proposing improvements in the process for higher efficiency.
  
• Guide the customer through the payment solution implementation process. From the first contact until the onboarding process is complete.
  
• Understand the payments solutions marke.

Se ofrece

We are a leading global provider of solutions, services and technological tools for holiday rentals with a stable projection.

• Stable full-time contract.
  
• Salary: 18 - 23k.
  
• Training provided by the company.
  
• Flexible working hours.
  
• We currently have a hybrid working system, which means that we come two days a week and three days of telework.
  
• Possibility to build a long-term career. We offer you activities, tasks and responsibilities that will allow you to grow professionally and personally.
  
• Flexible remuneration plan.
  
• Work-life balance: childcare allowance, afternoon off for children's birthdays and support during their first days at school :)
  
• Carsharing: the possibility of giving your colleagues a lift in your car (monthly extra from the company) or you can travel to work with colleagues free of charge.
  
• A dynamic and multicultural environment, with more than 24 nationalities to get to know.
  
• The opportunity to work in a young and international team. We currently have 120 employees, with cultural diversity.
  
• Attractive facilities and atmosphere: lounge areas with sofas (ping-pong table, table football...), fully equipped cafeteria (coffee, fresh fruit...) and a roof terrace with interesting views. We have fun! 
• Employment advice: a small guide to help you with all your documentation (NIE, social security number or how to register in a place...).
  

At Avantio we look for people who identify with our values: we care, we constantly help each other, we communicate a lot (both internally and with our clients and partners) and we learn from each other. We want you to make this project yours too!

We provide the necessary tools and opportunities to grow professionally. You will be challenged so that you can develop your professional career and this will lead to the growth of the company. In other words, "the sky's the limit".

If all this describes you and you want to work in a young, international company with these values, don't hesitate to apply!

Requisitos

• You MUST be a go-getter result focused person.
  
• Demonstrated influencing and negotiation skills.
  
• Good knowledge of the payments world is required.
  
• Being a team player and confidently collaborating with other departments.
  
• Positive attitude towards customers, colleagues, changes, and challenges.
  
• Excellent written and verbal communication skills, within the company and externally with clients.
  
• Fluency in speaking English, Spanish and French.
  
• Proficient computer skills, with a good working knowledge of Excel.
  
• Resolutive and able to overcome any trouble you might have.
  

Useful:

• Familiarity with B2B and sales processes.
  
• Attention to detail, strong organizational skills and a focus on the quality of work.
  
• Strong social skills.
  
• If you know any other language like Portuguese, Italian, etc is definitely a plus.
  
• Experience in fintech solutions is desired.